Our Service Advantage
You”ll have less down time with
Informa Business Systems maintenance program
than from anyone else, That’s our GUARANTEE!!!!
PROVIDING SUPPLIES AND SERVICE……………….It’s What We Do!!!
Informa’s First Line Maintenance sends the right technician the first time, every time, and provides value by providing a plan that meets your specific needs. With this service, your customers enjoy immediate and continuous access to the resources they want. We will work closely with you to prevent disruption by proactively responding to any terminal problem. Our first line maintenance services include the dependable resolution of basic disruptions, such as card, paper and currency jams, restocking of supplies and routine support.
- Second Line Maintenance
Availability is the key to maximizing your ATM investment; increasing revenue and customer satisfaction. Whether we are diagnosing and repairing a down machine, replacing parts or loading updated software, our certified trained second line service technicians are trained to ensure your NCR ATMs are up and running in the shortest amount of time.
- Preventative Maintenance
Preventative Maintenance not only allows us to identify and correct potential issues before they become serious problems, but also extends the life of your terminals. Our preventative maintenance services include vacuuming the inside of the safe, cleaning and adjusting every sub-assembly, and running diagnostics on every device to ensure proper operation. We perform 4 scheduled Preventative Maintenance (PMs) on your ATMs during the course of 1 year.
Preventative Maintenance isn’t done anymore…. EXCEPT by Informa!
- Software Maintenance
Up-to-date software is essential to the proper functioning of any ATM. Software Maintenance and Support Service provides total software care to ensure comprehensive and integrated support and maximum ATM availability. With ATM Software Maintenance and Support, customers get priority attention, appropriate patches and maintenance releases, guaranteed availability of technical resources and software installation.
- Patch Management
Let Informa make sure you have the most up-to-date software maintenance and patch management so that you are compliant. In the long run, Informa will save you time and money. If your institution has 40 ATMs, one repair call per ATM annually would cost $31,960 and, if you have ongoing Patch Problems, that figure could easily quadruple to $127,840 or more!
Informa has developed a new version of “Patch Management” to be added to your Software Maintenance Agreement. By adding Patch Management, you will enable us to do this work for you and maintain a properly working procedure that the examiners will approve of and finally avoid costly repair bills to your ATMs.
Informa will supply you with the correct and latest updates to Windows and NCR software to insure that all your components are running smoothly and properly interacting with each other.
Our Patch Management will find, record and download the correct patches on a continual basis.
This will insure:
• Regulatory Compliance
• Operational Efficiency
• Reduced Costs
Security is a top priority for you, so it is a top priority for us. All patches are certified by NCR and backed by their years of experience. Never worry about a software audit again. All patches are documented and delivered in a timely and professional manner.
Informa Business Systems offers maintenance/service agreements for all banking equipment which includes:
◊ Full Function
◊ Cash Dispenser
◊ Modular Vaults & Vault Doors
◊ Safes & Safe Inserts
◊ Safe Deposit Boxes
◊ Lock Systems
◊ Heritage Panels
◊ Heritage Toppers
◊ LED Lights
Drive-Thru Banking & Service Equipment
◊ Pneumatic Delivery Systems
◊ Bullet Resistant Glass
◊ Audio/Video Communication
Branch Cash Automation Solutions
◊ Software, Connectivity, Integration
◊ Coin & Currency Equipment
Branch Transformation-“The Future is Now”
◊ ITMs (Interactive Teller Machines)
◊ TCRs (Teller Cash Recyclers)
◊ Teller Pods
Our Maintenance Program is available throughout Michigan and Ohio.
Informa Business Systems has a fully equipped millshop with experienced staff to handle the cabinetry needs encountered by a financial institution, from teller counters, deposit ticket counters, interior kiosks, to anything else built of wood, laminate or Corian. Informas designers will work with you to develop your unique ideas. We can also refurbish your existing teller and other counters on site.
Additional Program Services
- ATM and other Bank Equipment detailing, cleaning and paint touch up
- Complete refurbishment and re-manufacturing of equipment
- Damage repair for kiosks and canopies
- Routine kiosk service
- Lock service
- Equipment moving or relocation
- Facility renovation that may be required for a new installation of equipment
- Project Management
- Interior Millwork Products
- Lobby Equipment
- Bank Security Equipment
- Move Management Services
- Bank Equipment Maintenance
- Facility Maintenance
- Currency and Coin Equipment
You Have Unique Needs!
Each of our customers is unique in their own objectives. Therefore, no one generic approach will serve. We work to encourage an ongoing dialog with our customers, and through this method we are able to:
- Understand our customers’ unique objectives and areas of concern.
- Resolve areas of discontent quickly before they become a problem.
- Allow customers to go directly to top management for quick resolution of all issues–our size promotes this significant benefit.
At Informa, we provide you with numerous choices and believe we are only as good as our last installation. Our long-term relationships with industry leaders throughout Michigan, Northern Ohio, and Northern Indiana allows us to offer top-quality equipment with long-term added value by providing continuous improvements and solutions for your needs.
Informa Business Systems Personnel
When you call Informa Business Systems, only our own personnel provide the service, no subcontractors. Our trained technicians and installation people are the reason we can guarantee you complete satisfaction.
If your Financial Institution is looking for personalized, quality service from experienced professionals, please call Informa Business Systems today at (800) 643-7489 to learn how we can assist you.