Informa’s customized solutions for financial institutions offer many exciting benefits to banks and credit unions looking to increase their revenue, grow their business, and improve efficiencies.
Our solution simplifies the complexities of the financial world and opens up a range of new revenue opportunities for financial institutions by offering their customers fast, efficient, secure and reliable solutions.
Incorporating Informa’s solutions for tomorrow’s self-service bank, you will reduce your cost through effectiveness utilizing our products.
Informa is the only provider for Heritage in the state of Michigan
Heritage Kiosk is a complete solution that gives you the power to take full advantage of your ATM capabilities. Informa and Heritage enables you to reap the cost benefits of designing innovative products and services in-house while improving customer services through advanced and personalized interfaces. A host of innovative transactions that generate new revenue.
Most ATMs around the world only offer the same shortlist of core transactions. While branches can offer many more, they do so at a much higher cost of service. A Heritage-powered ATM enables a wealth of new transactions that can reduce costs by migrating transactions to the ATM, generate revenue and enhance customer satisfaction.
“We see significant opportunities for regional banks to grow their customer base with the right enabling technologies, which are now offered by Informa,” said Ed Griffin, President of Informa Business Systems, Inc, “Because of our Premiere partnership with NCR, as well as other important vendors such as Heritage, we are pleased that we can bring a wider range of solutions. Solutions which were previously only accessible to big banks. But we now can help smaller players grow their businesses and delight their customers”.
The financial industry is in the midst of an exciting transition as we’re seeing more institutions move away from the traditional, transaction-based mindset to a more progressive sales and service approach with the perfect mix of technology and people to create a highly interactive yet personal banking experience.
Financial institutions are moving away from an old business model based on revenue per branch. The older and larger financial branches of the past have effectively become little more than “very expensive billboards,” as branch traffic has declined for most financial institutions.
It’s true that financial institutions are transitioning away from the standard transactional-oriented exchanges to a more retail fashioned approach. They want it to be cool, modern and comfortable for the people who come in to do business.
In the financial space, the convenience of interacting with an institution’s financial products has never been greater, since most services can be accomplished online or via mobile devices. But there are some services and interactions that can be provided only in the branch.
It is believed that perhaps nobody is particularly excited to go to the branch, but when you get there you want the same convenience that’s in your hand or online — you’ve got to have all the information there. So now this industry is in the position of trying to create profitable locations with lighter foot traffic and smaller footprints — that also provide information and services to customers or members that is very accessible and convenient and that delivers at a high level.
So how do you do that? You have to integrate technology. The good news is that people are used to interacting with devices and trusting these devices these days so whether it’s a digital signage screen or video wall or a kiosk … they can access that information and feel comfortable with it.
So the kiosks and digital signage really serve two purposes, first, they allow the visitors to come into the branch and get information themselves, and second, they allow the institution to better control the conversation on certain “outlier” financial products with which the teller or the customer service representative in the branch might not be an expert. Paradoxically, tellers have both the highest turnover and the highest number of touchpoints with the customers.
Now the branch employee can feel comfortable referring to a device for information that has been vetted at the corporate level, and rely on that to give the customer the information they desire.