The bedrock of Informa Business Systems.
Our Service Team
- Highly trained & professional field technicians who receive extensive training on all models each year.
- Understanding your weather concerns within our defined territory of Michigan, Ohio, and Indiana.
- Guarantee that your repairs are done in a timely manner. With a 4-hour window of service usually done in 3.5 hours.
- A promise that you will always receive a live person on the other end of the phone.
At Informa Business Systems our policy has been, and always will be that we will be there for you before, during, and after your installation.
Highly Trained Field Technicians
Highly trained & professional field technicians who receive over 200 hours of training on all models a year.
One Stop Shop
One stop shop: In-house service and a rigging crew. No Subcontractors needed.
4 Hours or Less
Guarantee that your repairs are done in a timely manner. With a 4 hour window of service usually done in 3.5 hours.
Each of our customers is unique in its own objectives. Therefore, no generic approach will serve. We work to encourage an ongoing dialog with our customers, and through this method, we are able to:
- Understand our customers’ unique objectives and areas of concern.
- Resolve areas of discontent quickly before they become a problem.
- Allow customers to go directly to top management for quick resolution of all issues–our size promotes this significant benefit.
First Line Maintenance
- Machine out of paper
- Machine left in supervisor mode
- Out of cash or cash not loaded properly improper operational procedure issue
- Alarm not set, tripped, security
- No error code found, ATM running upon arrival
Second Line Maintenance
- Problem diagnosis
- Repair at the component level
- Application reloads
- Preventative maintenance
- Upgrades for ADA, PCI, and Windows
- Diagnostic: Monitor, manage, and maintain your ATM’s and ITM’s remotely.
- Security Plus: Protect your devices with trusted Application Control and maintain compliance.
- Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access.
- Electronic Journals & Analytics: Access real-time EJ activity reports.
- Hard Drive Backup: Nightly image backups with ultra-fast recovery.
- Marketing Screens: Deploy advertisement screens to all ATMs automatically, at the times you choose.